palladium travel club membership levels

The beach was beautiful, lots of seaweed that the workers tried hard to get rid of. 3; 4; 5 years, 10 months ago. Have you purchased or put a down payment on a membership only to find out you must pull out of the membership and have requested a cancellation to the travel club membership, including a request to stop payments from coming out of your financial institution or visa account? the Vacation Store Online Website? While we are delighted to know that you had chose to stay with us, we regret hearing that they were some areas that were not as satisfactory.We would like to apologize for all the mentioned inconveniences experienced during your stay and at the same time we assure them that the necessary actions has been taken to ensure we maintain the standards we are known for.We know we cannot change what had already happened, but we are grateful for the constructive criticism because same will helped us to identify and focus on any possible deficiencies that may exist. Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. Grand Palladium R, Manager at Grand Palladium Jamaica Resort & Spa, responded to this review, Grand Palladium R, Front Office Manager at Grand Palladium Jamaica Resort & Spa, responded to this review. All Inclusive charge is mandatory and per person. !Food: If you love food like me(although I get full pretty fast) this property isn't for you!! The buffets were average at best. This resort its too far from EVERYTHING!! Also, Please remember, you are paying for lodging in advance and not for the food, that's where they make their money. At the same time you can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist in our hotel and take whatever corrective actions may be necessary.Once again, thank you for your comments. Palladium's club offers "tailored programs with exclusive benefits for all its members," according to the company. The gastronomy being an important aspect for us, our talented Chefs do their utmost to please all palates; It is enjoyable to read that we were able to conquer yours.Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. FAQ - Airport Transportation and arrival information, FAQ - favourite places - Cenotes and more, FAQ - Taxi, bike, golf carts, Car Rentals, colectivos, Browse all 16,003 Puerto Aventuras topics , Toddler Questions Re: Barcelo Maya Palace. SALE PRICE $9,500.00 This luxurious membership offers ~ 280 Palladium Nights, 20 World Weeks,and a free week allocated to the member for every 10 weeks used of vacationing. The chaotic set up, the distance to everything, the rude and aloof staffthe disappointing food left me longing for a nice cruise ship. We paid $8,174 as initial payment, which included a deposit and administrative fee, using our credit card for a 30-year package with 60 all-inclusive weeks. Going to GPLH in 12 days. my only problem is, they do not advertise or tell customers about the activities going on, we just found out about it because we were in the pool already, same thing with the beach party! Beautiful property but not worth the money, Amazing time in Jamaica! Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. We were approached at the reception desk by carmen when she went through everything that we were to get here at the Royal Suites. I was happy we were in villa 12, which is close to the main pools, restaurants and buffets. The water was beautiful and there are guides there that will help you up the fallsevery step of the way. A travel club, sometimes also called a vacation club, is a monthly or annual membership program that offers discounts on airline tickets, hotel rooms or rental cars. They do offer shuttle service around the resort but they are not in a hurry to get to you when you call or ask for a cart.Room service is an absolute joke as it took 2 hours to get 2 appetizers.Food in buffets were the same everyday and was true "resort food". We are pleased to know that you enjoyed your vacation at our beautiful Resort. really?? It is a scam and they will never help you with anything. However, after getting back to the room, we realized it was not a savings at all they had not told us the true. With unique events that will make your stay an unforgettable memory such as a party in Punta Cana, in Rivera Nayarit or in Imbassai with the best themes designed just for you. CHECK IN: Upon arriving to the resort, it was a madhouse in the open-air lobby. All Inclusive Plan preferential rates in all the Palladium Hotel Group hotels Access to over 8, 000 destinations Total flexibilityto choose how, when and where to travel Booking priority in all our Resorts Exclusive promotion for Palladium Travel Club Members, Guests, and Referrals. and how do you join and what are the benefits? The kids club was great, my son loved it and the staff were great with him. The disco was fun and the party was non-stop in there. The chicken was perfectly spiced and cooked on the open grills, and the hot bbq sauce was amazing. So I called them to cancel since this had been the second insult from them to us back to back. Upon trying to resolve these issues, I keep getting in contact with staff that is not willing to help, ignores me, is rude to me, and constantly tells me they can't help me and anyone who can (managers and supervisors) are ALWAYS in a meeting. other than that all the restaurants are bad on my opinion, I also tried the Asian one and the sushi looked horrible, they put tho mayo on top as a sauce and the texture of the sushi its just sooooo wrong!! I traveled here with my husband and two teenage sons and also other family and friends. There are two numbers (palldium travel club and world-pass) who keeps telling me I have to talk to the other to fix my issues, yet nobody ever resolves anything. Promotion valid only for Palladium nights or paid stays. I knew immediately when she said a breakfast meeting exactly what she meant. While we were at the office trying to cancel,, we talked to Executive Director Alain Correa, and Gilberto Esponda. We appreciate your positive comments and we are pleased to read about the wonderful time and experiences that you have had. It had a king-sized bed, mini-refrigerator that is restocked daily, and a flat-screen tv. Save. At the outset, please accept our humblest apology for the delayed response to your feedback. But if I had to pay again, I'd skip it. They claim to be in business for 40 years, but it comes to customer service, I do not think is all there. Forums Palladium Travel Club Membership levels. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We. PLUS, PLUS, PLUS!!! The only down fall, the hotel is really far and it took us 2 hours to get to our excursions! For general information, visit the Unofficial Palladium Resorts & Spa page Private Bottom line is, would I go back to Jamaica? This is the version of our website addressed to speakers of English in the United States. izcali, I'm curiousdid you ever get to cancel? Lock in the lowest price from these sites. But the store clerks stay with you step for step. The resort knew that we were traveling as a group, yet some rooms were clear on the other side of the resort- well away from the group. On the second night, we went to have breakfast at the buffet again COLD!! Started by: Josette. It gives you "booking priority" but is that worth $1,599 (as a down payment)? Dear Marian V,First of all, we would like to thank you for taking the time to let us know your comments from your last stay at the Grand Palladium Resorts and Spa. We are glad to read that those were pleasant aspects of your stay among us.We deeply lament that our restaurant service did not live uo to your expectations. Dear LuvPlmTrs,Thank you very much for your review on your recent holiday experience in december at our Grand Palladium Colonial Resort & Spa hotel, we are thrilled you enjoyed most aspects of your stay among us. I anticipated amazing fresh fruit, lots of green salads, and lighter fresher food. I met great people and had a lot of fun JUST BECAUSE OF THE PEOPLE my husband and I met!!! There is no air conditioning and the ceiling fans do not help. If you come out to catch a ride and the shuttle is nearby or just passed you, they dont stop or come back for you. So if you plan a wedding the entire party can use the weeks. You can book your unit in various types of accommodation such as: Standard, Junior Suite, Loft Jr Suite, and a Jr suite plus. The prices were a high, but I expected that given I was at a resort. and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. The membership starts at about $15K and goes up to like $70K, depending on the level and duration that you choose. HORRIBLE HORRIBLE HORRIBLE HORRIBLE. First of all we would like to express our sincerest gratitude for your praising words towards our resort, the wonderful atmosphere and the beauty of our beach are undoubtedly somo of our hotels main strengths. Cool Members only bar and beach area on the Lady Hamilton side but quite the hike if you are staying on the Jamaica side. Our Membership levels are designed to adapt to the different travel needs our members have, so the membership price depends on many factors that will determine the investment amount. Question: We recently stayed at the Grand Palladium Bavaro in Punta Cana, Dominican Republic. On top of that, the "3-year membership" was only for 2 years. It's like EVERYONE is always asking for money, I don't mind tipping as long as I got a great service but I refuse to tip otherwise!! So it just depends on if the program makes sense for you individually or not. *Booking priority in all our Resorts. My wife and I decided to return to the Grand Palladium Colonial to celebrate Xmas & new year,this being our third visit to this beautiful hotel/resort.Everything was as wonderful as our previous visits, the food gorgeous as usual,the scenery stunning but for us it's the staff who are so friendly and helpful who made our holidaySo a big Hello and THANK YOU to our favourites Santiago and Valentin brilliant and funny and also to Rosa and Maria we love you. *All Inclusive Plan preferential rates in all the Palladium Hotel Group hotels. more. I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. I am not sure if is a cultural thing but it's pretty bad!! For sure we will be able to get over your expectations in the next time if you consider to give us another opportunity. Thanks. The final variations are Ambassador and Signature. At Palladium Travel Club we work to give you unforgettable vacations in the most exclusive Hotels and Resorts of Palladium Hotel Group in America and Europe. I'm sure some people really enjoyed it. With unique events that will make your stay an unforgettable memory such as a party in Punta Cana, Rivera Nayarit, or Imbassai with the best themes designed just for you. We noticed people don't really tip, remember folks, this is a foreign country and this people don't get pay much! I was so happy about that since the shuttle don't past as often and you will be walking ALOT!!! Although I read a lot of bad reviews about this property I still went on with a positive mind so here is my review!The grounds of the resorts are great, they keep it very clean and my rooms was clean on time every single day!We got there and got greeted and welcomed with some fruit punch drinks, the check in process was quick and easy, we arrived there around 3:15pm or soplease be aware THIS RESORT IS NOT IN MONTEGO BAY!! It was nice to get out and see some of the island. They apoligized by saying they had giving us the wrong bracelet. we had dinner there with a couple we met and it was really good. Not combinable with any previous Travel Sale 2022 offer. Have you purchased or put a down payment on a membership only to find out you must pull out of the membership and have requested a cancellation to the travel club membership, including a request to stop payments from coming out of your financial institution or visa account? EVERYDAY is the same exact food and for the most part they have way to much sweet stuff(Pancakes, churros, donuts, crepes, cake).On the 3rd night, we went to the Jamaican restaurant, my husband ordered the curry goat and I ordered a pasta(I really thought no one could screwed up a pasta)WELL..i was wrong!!!! ). It is delightful that you felt right at home and that you loved the hospitality received from our team of ladies and gentlemen, who made your stay fabulous! It was our pleasure hosting you and we would love the opportunity of hosting you in the near future, so you may once more have a vacation nothing short of Grand! I hate super long reviews. Dear Courtxxxxxxx,Greetings to you our valued guest. Hotels in Ibiza, Spain, Mexico, Dominican Republic, Jamaica, Brazil and Sicily. We stood for over an hour waiting for one of the staff to gather our group's room keys and check us in. Exclusive rooms >. And as you just read from izcali, it's not all spelled out for you. Tip #1Do not go during the hottest months of the year. The room, the swimup bar, and the Jerk Hut were the best parts. On top of that, the "3-year membership" was only for 2 years. Best price guaranteed >. They do not change the breakfast menu at all!! Report inappropriate content Carl333 Montreal 3 posts 4. Going to GPLH in 12 days. Background: I spent a week at the Grand Palladium with a large group of friends and family. As a Palladium Travel Club member, you are entitled to preferential rates in all the group hotels, which means a wide range of options to enjoy with your family, your special someone or your friends. The biggest advantage is that others can use the weeks. This pretty much a new travel club, and I do don't think they have their act together. Trying to catch up with our group and find them in the resort each morning was challenging, but we managed. Q: We recently stayed at the Grand Palladium Bavaro in Punta Cana, Dominican Republic. We appreciated that.We tried the Poseidon Seafood restaurant. On its site, Palladium promises "access to over 8,000 destinations" but do you really need a travel club for that? We got our keys, but the front desk agent just gave us a bunch of papers and didm;t explain anything to us as of what's on the resort, she didn't mention the ''coupon book either'' she only gave us our keys and asked us if we were celebrating anything(which we had email the resort ahead to let them know if was our honeymoon) she gave us our keys and sent us our ways. We would like to offer our sincerest apologies for the inconvenience that you have experienced throughout your stay. 51. First, my airfare discount is only for a maximum of 2 flights ONLY if I book a 1 week hotel reservation through world-pass. Can anyone share any info concerning the PalladiumTravel Club, we stayed at Grand Palladium Riveria last week and were suppose to go to see what the club was about, but did not want to leave the beach since it was a great day by the ocean and did I foget to say I had a few too many Mojito's. And it was made 10x better by the staff. It would be nicer to review the membership offer and how you can benefit from it before committing. Although we didnt starve, the buffets were disappointing. However, DO NOT JOIN PALLADIUM TRAVEL CLUB! So get ready to wait for up to 1.5 hours.3) The volleyball court is aweful. she was nice enough about it, but we refused and haven't been bothered since. The Jerk Hut is an AAA++ hidden gem.SPA: I had two massages while I was there. My point is that you need to plan on doing a lot of walking, hill climbing, and stair climbing to navigate this resort. Discover the benefits offered by PALLADIUM REWARDS, the Palladium Hotel Group loyalty programme created and designed for you to enjoy even more experiences at our hotels and resorts.. You'll receive 2,500 points when you register. We only tried one a la carte, Brazilian, didn't like it. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The gastronomy being an important aspect for us, our talented Chefs do their utmost to please all palates.Thank you for making us your choice hotel when visiting Riviera Maya and for your heartwarming review and your nice recommendation; we hope that you had a pleasant journey back home and look forward to welcoming you back in the near future and provide you with another enjoyable experience. ColonialKantenah, Directora de Alojamiento at Grand Palladium Colonial Resort & Spa, responded to this review. We hope that you will afford us a chance to make things right during a stay that exceeds your expectations in the future.Kind regards, This is the version of our website addressed to speakers of English in the United States. Dear RandyH1012,Greetings to you our valued guest. The property itself it's BEAUTIFUL!! There is a good variety of things offered from t-shirts to African masks. !Drinks: The drinks are really good!! Ambassador memberships must be at least governor level while I believe that Signature memberships are presidential level. The forum 'Palladium Travel Club' is closed to new topics and replies. Guest satisfaction is our number one goal and there is nothing better than achieving it. I assumed island food would be presented beautifully. Tripadvisor performs checks on reviews. Later, I realized that this was not true. We went in August, so the heat and humidity was stifling to say the least. You wont be sorry.SHOPPING: We got plenty of souvenirs at the various shops on the Grand Palladium property. 9. It had a smoked flavor through it and it was full of mussels, and shrimp. They book your reservations for you at the a large carte restaraunts.We did an exchange through RCI and we're put into the Travel Club but this was royally screwed up and it left the travel club personnel and us with trying to sort it out.Bottom line, I have stayed in numerous all inclusive resorts in many locations and while I really enjoyed Jamaica and the area we were in, I probably would not do this particular resort again.Ricardo the the Travel Club bar and Jonathon at the pool bar were awesome and made the stay better every day. And up to a 20% discount on your booking via the website or by phone. Dear Wopper,We want to thank you for your preference in selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests.Although we were very saddened to read that our Service did not live up to your expectations, we are grateful for the time you took out of your day to reach out to us and notify us of your experience.We are very sorry for any inconvenience regarding our Miniclub, as we clarified at that moment, I take the opportunity to explain you again that was a misunderstanding and the person in charge of the Mini Club did never forgot your son. Please see our partners for more details. That was maddening given the extreme heat and up/down terrain of the property. If you bargain and hold out the Club will reduce the number of weeks purchased, from sixty to twenty. We bough one to cancel it 10 days later. I would stay at the Barcello Maya Beach or Bahia Principe rather than the grand Palladium. We waited 30-40 minutes between courses. So I am curious to hear more about this club. We were soaked from sweating by the time we got our keys and found our rooms. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-26768415', '');}, 'log_autolink_impression');Mexico and get something in the states through RCI or International and then transfer a week to here. With airfare, the trip cost us approximately $2700. We sign up for the 10 years package and paid over $2000.00 usd in June. However when you start using the membership, things go sideways. Can someone please shed some light, is this new, etc. And at each level, the benefits and exclusive treatment get even better! They should really say, "we will not take reservations from YOU". There is a variation of governor plus as well, which gives additional room types. They have archery, rifle shooting, and a gym, but you have to be 18 or older. 30 weeks at any Palladium Resort ( transferable to family, friends) at very heavy discounted rates, plus I get 2 weeks free at any resort . It is a high pressure sales strategy once in their sales office. Thanks. Gold Class Sinema SalonuVallaury'nin Cercle d'Orient kulbnde larnda ad geen resepsiyon salonlar, Kulbe ye olmayan misafirler iin yaplm karikatr bilardo salonu, . New way to use Palladium dollars in Riviera Maya. The sports bar was a great place to watch sports and play pool. I love playing beach volleyball and was really disappointed. At the junior and governor level, there are also plus levels, which entitle you to some additional optionsswim up suites for example. I've done enough reading on TA to know that they stop at nothing to get you to sign on the dotted line. !I don't think they water down the drinks at all, they are pretty strong and trust me!! We are pleased to know that you enjoyed your vacation at our beautiful Resort. This level gives access to all room types as well as the ability to combine two adjoining rooms as one reservation while only needing three adults. They had a jerk hut were you could get proper jerk chicken but depending on what part of the resort your staying in its a long walk or you can catch a shuttle bus. You couldn't pay me to do that. As we are deeply committed to achieving our guests total satisfaction, your opinion is very important to us. Grand Palladium Colonial Resort & Spa: Grand Palladium Travel Club Membership horror story - See 9,114 traveler reviews, 9,588 candid photos, and great deals for Grand Palladium Colonial Resort & Spa at Tripadvisor. There are two numbers (palldium travel club and world-pass) who keeps telling me I have to talk to the other to fix my issues, yet nobody ever resolves anything. There are junior level memberships which give members access to travel club rates on standard rooms and junior suites. Re: Palladium Travel Club members. We stayed Dec.17-31. The highest basic level is presidential. FAQ - Where can I find Information on ALL the Puerto Aventuras Resorts? TRAVEL CLUB MEMBERSHIP: The Grand Palladium offers an "opportunity" to join their membership club. The kids pool is really nice and spacious. roofs, due to the polished tiles it was difficult to walk anywhere.Staff were excellent and very accommodating even during difficult busy periods.Would definitely return to the area, however, would try an alternative complex, Dear Trevor D.,We want to thank you for your preference in selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays in Christmas as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests.We deeply regret reading that our service in this special time did not live up to your expectations however we thank you for your comments in order to improve our service. Made us welcome.. Had so much fun playing the games with them, so much so .. We will be back .. :). At the same time you can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist in our hotel and take whatever corrective actions may be necessary.Once more, thank you for your comments. I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. (everybody there go by bracelet color). TERRIBLE customer service and unwillingness to do ANYTHING. There was not wait time at all, the most we waited was probably 5 minutes in all the restaurants we tried.The other couple we met tried the Mexican restaurant as well and it was SUPER BAD! Kindest Regards, Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa. We were not told that they were in a different type of membership. !We did 2 excursion and it was so much fun!! We apologize once more for having not met your expectations.If you do decide to return to our property in the near further, please let us know it will be our pleasure hosting you once again. On top of that, the "3-year membership" was only for 2 years. I ordered the japans rice and it wasn't bad.,but guess what? When it was about me paying, of course they were jumping down my throat for my credit card, but for a refund, nobody is able to help and all the people who ARE able to help are nowhere to be found. No local flair or personalization at all.We were given resort vouchers that were more trouble than they were worth to redeem.Rooms definitely need detail cleaning.Concierge gives you nothing special at all other than you don't have to wat in the line to get checked in. While we were there, we were invited to attend a sales presentation for the Palladium Travel Club. we booked thru the same agency we booked our transfer and it was fantastic!! As we are deeply committed to achieving our guests total satisfaction, your opinion is very important to us. They had a foam party while we were there and we had a lot of fun!! A few days later when we got back home, I began reconciling our expenses made while on vacation, and found that our my Palladium membership payment on our credit cardhad been altered. It is delightful that you felt right at home and that you loved the hospitality received from our team of ladies and gentlemen, who made your stay fabulous! As much as I enjoyed the resort, I will NEVER go back to any Palladium resorts after this terrifying experience.More, Dear Maryo HS,We want to thank you for your preference in selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests. I have stayed in different properties in different countries and this is by far, the worst service I have ever experience!!!! I tought that was extremely Fishy!!!!!!!!. We did Dunn River Falls one day- which is a must. SHUTTLE SERVICE: There are large golf carts that encircle the property every 15 minutes. It was a bit scary and exhilarating at the same time. They put us on the Lady Hamilton side of the resort in villa #40the rest of our group were in buildings #16-19. Reply Report inappropriate content THE PROPERTY: The Grand Palladium is a sprawling property that is split into two resorts with the Lady Hamilton side on the left, and the GP Jamaica side on the right. After. Grand Palladium Jamaica Resort & Spa: TRAVEL CLUB MEMBERSHIP IS A JOKE- WASTE OF GOOD MONEY - See 12,921 traveller reviews, 10,403 candid photos, and great deals for Grand Palladium Jamaica Resort & Spa at Tripadvisor. Grand Palladium White Sand Resort & Spa: Palladium Travel Club - a nightmare - See 5,801 traveler reviews, 6,002 candid photos, and great deals for Grand Palladium White Sand Resort & Spa at Tripadvisor. The service was noticeably inconsistent as some people that arrived later with larger groups were served and finished long before we got our meals -and we had ordered first. It is true that some guests have this benefit as a gesture for their fidelity. I have never eaten a fried egg COLD!! Thank you again for making us your choice hotel for 6th time when visiting Riviera Maya and for your lovely review; it will be a real pleasure to welcome you back and please do not hesitate contact us beforehand to organize every detail of your next stay. It is important that our guests have a grand vacation and it is great to know that you enjoyed your stay. Palladium Travel Club rewards your loyalty and preference with exclusive benefits to make a difference: Get ready to discover what is waiting for you at Palladium Travel Club! Thank you for referencing many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your stay as we know this will mean a great deal to all of them. I list the. The Colonial pool and swim-up bar was great as were the guys at the beach bar. There is a required 90-minute presentation where they show you the various levels of rooms available, then at the very end they take you to the "Finance Area" where the cost is finally revealed to you. Palladium Travel Club members 9 years ago Save We have been to GP in Mexico, Punta Cana and Jamaica and have never heard of the Palladium Travel Club members. We are thrilled you appreciated the hotel facilities and lament you did not enjoy the variety and quality of our gastronomy. First of all, their contract is very poorly put together. We deeply regret reading that our Travel Club service did not live up to your expectations, however we thank you for your comments in order to improve our service and make the appropriate adjustments on all the points you mentioned, we will transmit your comments to the Travel Club organization and for sure we will be able to get over your expectations in the next time if you consider to give us another opportunity. To be fair, we did seek out guests that were already members (as identified by their blue wristbands) and asked them about their experiences. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It appears that all they do is offer to sell you things that's not delivered and pocket your hard earned money.More, Dear Guest,First of all, we would like to thank you for taking the time to let us know your comments from your last stay at our Hotel. Kindest Regards, Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa, This is the version of our website addressed to speakers of English in the United States. These shuttles are to take you around the property. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Best all inclusive for kids but with great food? Good or bad experiences? I am not sure if I can advertise complete details, but please feel free to reach me if you have questions. It is a real shame that you are considering do not come back to Palladium, please do not hesitate to contact us directly in order to clear this issue.Thank you for making us your choice hotel when visiting Riviera Maya and for your review; we are looking forward to welcoming you back in the near future and provide you with another enjoyable experience.Kindest Regards, Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa, Food only ok - xmas eve was extremely busy and the staff provided an exceptional service alongwith very good food - apart from that food was only so so and long queues at times..so clearly far from 4 or even 5 star rating.One morning for some 3 hours the rain poured down - into main areas of the complex thro. Both were relaxing and the staff were pleasant. Best all inclusive resort, beach and night life? As a member, Palladium Travel Club offers you endless possibilities to change your way of travelling forever. Group conditions apply for more than 10 bookings. Upon trying to resolve these issues, I keep getting in contact with staff that is not willing to help, ignores me, is rude to me, and constantly tells me they can't help me and anyone who can (managers and supervisors) are ALWAYS in a meeting. As a Palladium Rewards member youll go through various levels on your card depending on how many points you collect. more. We lament if that was an inconvenience for you, but we are pretty sure with a 15 different places it does not represent a high disadvantage.Hopefully we will be able to fulfill your expectations in the near future if you are considering to come back, and remain at your entire disposal for any request you might have regarding coming vacations.Sincerely yours,Lourdes EstradaAccommodation ManagerGrand Palladium Colonial & Kantenah Resort & Spa. Needless to say that we had just live an extremely embarrasing situation. it will hit you!! We have taken note of your concerns and assure you that corrective action will be taken. There are better all-inclusives than this one for similar prices. We signed a contract and paid $1,540 for our membership. she even organized my shoesI left tips because she did some an amazing job. THE ROOM: The room itself was gorgeous. and how do you join and what are the benefits? Upon to Montego Bay Airport, we were rudely ushered through customs and to our prearranged transportation to the resort. There are also discounts and coupon books for other services. and it gets boring at night. and if they show you the pictures and you don't want to buy it they get rude!!! *Access to over 8, 000 destinations. It is important to note that The Signature Level is separate from the Palladium Travel Club and independent of the membership levels. You need to be relatively physically fit or you'll be miserable. Location See travel guide. Get answers to your questions about Puerto Aventuras. Taxes and fees that are shown are estimates only. And it offers "personalized service" but doesn't the hotel chain offer good service to all of its guests? 4.4K members Join group About this group A support group to allow Palladium Travel Club members to share information, network, and promote a stronger PTC community. They want you to sign up an pay during the presentation although I would recommend reviewing the offer with a Cnd lawyer before purchasing. They arent overly friendly nor do they smile much, but perhaps that is a cultural thing. I don't know if its that the waiter forgets about picking up the food and bringing it to the table right away or what. I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. . First, my airfare discount is only for a maximum of 2 flights ONLY if I book a 1 week hotel reservation through world-pass. I just got back from 5 nights honeymoon. Check in was good, the bell man took us in a cart to our villa. Please see our partners for more details. I dont think that many resort guests realize there is a jerk hut on the propertyeither that or its just too far to bother getting to. Flexible cancellation >. some of them are nice I must say and do things without expecting anything from you but some look like they do not want to be bothered by you at all!! Too many horror stories, so my advice is to not bother here in (ta && ta.queueForLoad ? On top of that, the "3-year membership" was only for 2 years. Although I am not a TC member, I believe you would be required to upgrade your existing membership level to get access to higher level rooms. I have been through these pressured sales meetings. The seafood paella that accompanies the jerk chicken was every bit as good as I've ever had. I joined as a member and am extremely happy with my purchase. you will call them on the phone and it will literally take up to 30 minutes to an hour for them to pick you up! In the middle are the buffets, restaurants, lobbies, entertainment areas, pools, and shops. Had an amazing experience staying here. SO IT IS FAR FROM EVERYTHING!!!! I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. Have you purchased or put a down payment on a membership only to find out you must pull out of the membership and have requested a cancellation to the travel club membership, including a request to stop payments from coming out of your financial institution or visa account? . The second basic level is governor level, which give access to additional room types such as one bedroom suites. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Not combinable with Black Friday or Black Travel 2021 offers. Our room stewardess, Ms. James was very friendly and kept our room spotless. It is wonderful to read that you loved every aspect of your stay, from the wonderfun wildlife around us to the quality of our buffets; the gastronomy being an important aspect for us, our talented Chefs do their utmost to please all palates; It is enjoyable to read that we were able to conquer yours.Thank you for making us your choice hotel when visiting Riviera Maya and for your heartwarming review and nice recommendation; we hope that you had a pleasant journey back home and look forward to welcoming you back in the near future and provide you with another enjoyable experience. When first became members, we got the Blue Travel Club bracelet, then my wife and I went to Royal Suites for a drink and we got kicked out by a lady name Carmen, she told us that we were not priviliged enough to be there. Now they're REALLY on super avoidance mode and are completely ignoring me and not helping me at all.I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. The prices were good and the excursions lasted approximately 10 hours each day. Going to GPLH in 12 days. Each villa is three-stories tall and there is NO elevator. Can someone please shed some light, is this new, etc. Actually when I see those salespeople at breakfast with the guests, it gives me the chills. The restaurant wasnt full, so we couldnt figure out whey the service was so inconsistent. It's such a shame because the property and setting is gorgeous. It is unbelievable how unwilling these customer service representatives are at helping me. The treatment rooms were beautifully decorated and the atmosphere was very tranquil. There are junior level memberships which give members access to travel club rates on standard rooms and junior suites. They were great and would recommend them. Thank you for having stayed with us and we look forward to hosting you again the near future. By the 4th day, I was ready to go home. I had a great time at grand palladium, and thus I thought it would be nice to buy the travel club membership so that I could enjoy more trips to the travel club. on the first night we went to the steak house.. My husband ordered a steak and it was COLD!! . The #1 Palladium Resorts & Spa Fan Site. Lock in the lowest price from these sites. Is this how a company should do business?Overall, the resort is great, beautiful beaches, the food is really bad, but the atmosphere and excursions are great. Depending on the level and membership purchased, the term of membership can vary from 5-50 years. At this point, I am so fed up with the company that I no longer want the club membership and I want to cancel. Palladium Hotel Group has 8 very clearly defined options to satisfy every single travel need you might have. In the middle are the buffets, restaurants, lobbies, entertainment areas, pools, and shops. Just spent two weeks at the Palladium and was expecting someone to approach either the Wife or I to attend one of their meetings but to both Our surprise we weren't bothered once. Its not a gentle ride. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-26123014', '');}, 'log_autolink_impression');the Grand Palladium Travel Club membership from the Grand Palladium Riviera group of resorts? What are the different levels of membership and what do they give you as a membr? As with any All Inclusive resort, it's your own fault if you starve. Maybe there is a theft problemI'm not sure. Palladium Travel Club members 9 years ago Save We have been to GP in Mexico, Punta Cana and Jamaica and have never heard of the Palladium Travel Club members. Housekeeping: Whoever was cleaning my room was AMAZING!! I would like to point out more about this system. The food was okay but not really Jamaica, they seem to cater more for the American visitors, American style food. We sign up for the 10 years package and paid over $2000.00 usd in June. Blueskies. The second basic level is governor level, which give access to additional room types such as one bedroom suites. Barcelo Maya Palace or Maya Riviera for 18 year old? First off, the resort is absolutely beautiful and in a pretty cool location. Thanks. The ocean was often warmer than the pool! Later, I realized that this was not true. Each adult paid approximately $950 - two people per room. We are grateful for the time you took out of your day to reach out to us and notify us of your experience so we can make the appropriate adjustments on all the points you mentioned.Once again, thank you for your visit and the courtesy of your time; we hope that you had a pleasant journey back home and look forward to welcoming you back in the near future and provide you with another enjoyable holiday experience. The reservations in advance are only necessary for the Punta Emilia Beach restaurant, the special BBQ and the Sumptuary Japanese restaurant. 8 years ago. As a 5 Star Resort we pride ourselves in the level of service which we provide to our guests. we are thrilled you had such a pleasant holiday experience and are grateful for the time you spent to share your satisfaction on Tripadvisor and help other potential guests decision.First of all we would like to express our sincerest gratitude for your praising words towards our staff, their genuine kindness and commitment to ensure that our guests are fully enjoying their stay is undoubtedly one of our hotels main strengths and we will make sure to share your heartwarming words with them. Report inappropriate content Carl333 Montreal 3 posts 4. Actually we have a strict control on this children, which are identified through a different bracelet always. Live Web-Cam view of EDSS @ Kantenah Palladium. Reply Report inappropriate content The food was good, but the service was miserably slow. Accom Dir. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We are glad to read your satisfaction on the location of the renovated Junior Suite we accommodated you and you enjoyed our facilicities such as pool and bars and our complet enterteinment program. The couple I spoke to at length had been members for years and had just renewed their membership. Answer 31 of 70: We have been to GP in Mexico, Punta Cana and Jamaica and have never heard of the Palladium Travel Club members. To walk from one side of the property to the other takes about 25 minutes. Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. !The entertainment team is great! There are three basic levels with a few variations. The staff in the stores hover a bit too much I think. At Palladium Travel Club we work to give you unforgettable vacations in the most exclusive Hotels and Resorts of the Palladium Hotel Group in America and Europe. For us, it just wasnt worth it. Immediately we went back to the office in White Sand hotel to cancel it. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Palladium Hotel Group hotels such as Hard Rock Hotel Ibiza, Ushuaa Ibiza Beach Hotel, Sa Talaia and Ayre hotels. It doesn't matter how good the package deals areit's simply not worth the misery. We joined the Palladium Travel Club at the "Governor's" level while we were in Riviera Maya and the next year, while at the Punta Cana Resort we upgraded to the "Presidential" level, which has many increased benefits (like "Swim-up" rooms, extra free weeks, etc., etc.! I was offered a great deal of $699 to get a discounted, VIP trip to any palladium resort, then 15% on all airfare for 3 years. There are 20 villas on each side of the property. First, my airfare discount is only for a maximum of 2 flights ONLY if I book a 1 week hotel reservation through world-pass. He seemed to enjoy his job and encouraged us to try some new things each night. Up To 15% OFF With Palladium Travel Club Membership Levels Started by: Blueskies. Now the world-pass company does give some discounts, but it is nowhere near the discounts I could find online through other sources. Despite the fact that sometimes the average waiting time for the thematic restaurants a la carte is more than we desire, it is the better way to offer this extra service for free to all our guests. So, if the contract states standard, jr suites, loft jr suites, and jr suite plus, how do we get to the other levels, or multiple bedrooms? Can someone please shed some light, is this new, etc. If someone lets you use their membership you will receive all of the TC benefits: free private transport from the airport and back again, private beach club area, reservations at a la cartes, free use of the wet areas at the spa to name a few. I had to complain to the management.2) They say the restaurants dont require reservations. Do it. We had drinks and played the 2-cent slots. In addition to trial memberships, there are three basic levels of me,bership: Junior, Governor, amd Presidential. FAQ - Are there any live webcams of the area? Because the resort forgot about us, they did not have a room for us with our group. Review tags are currently only available for English language reviews. It does not provide any specifics such as: type of bracelt you are to suppose to get. Dear DevineDina,Thank you for sharing your review about your recent vacation here with us. We have been members for 3 years now and purchased after staying at Grand Palladium in Jamaica for our third time. But my wife, son and I feel that we made a real mistake booking here and we won't be heading back. The table next to us sat down just a few minutes after us. The forum Palladium Travel Club is closed to new topics and replies. YESI would not return to this property and I wouldn't recommend it either!!! 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